• The Official Website of the Commonwealth of Massachusetts
  • $49,335.00 -91,730.00/year*
  • Lexington, MA
  • Social Services/Counseling
  • Full-Time
  • 167 Grant St

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The Department of Mental Health, as the State Mental Health Authority, assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research. This critical mission is accomplished by working in partnership with other state agencies, individuals, families, providers and communities. Human Services Coord (A/B) - (1900019S) Description The Department of Mental Health, as the State Mental Health Authority, assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research. This critical mission is accomplished by working in partnership with other state agencies, individuals, families, providers and communities. The following is a detailed statement of duties and responsibilities: 1. Develops a comprehensive assessment of client's strengths and needs in order to facilitate appropriate service recommendations. 2. Facilitates the development of the Individual Service Plan (ISP) in order to ensure that the plan addresses client needs in a comprehensive and appropriate manner. 3. Integrates compatible PSTP's into the ISP in accordance with CMR 104 29.08 of the DMH Service Planning Regs. 4. Writes and ensures implementation of the client's ISP. Submits all plans to Supervisor for review/approval. 5. Attends and participates in Inpatient Team meetings, as assigned and under the direction of the Supervisor, so as to ensure communication of clinical and service planning data between the Inpatient Team and Case Management. Advises Team regarding available resources for clients whose Individual Service Plan indicates the need for such resources in order to ensure adequate community placement and adjustment. 6. Gathers information from other sources for individuals assigned to Case Management in order to ensure that clients receive appropriate information and referral services. 7. Maintains assigned caseload 8. Develops a helping and supportive relationship with clients, families and significant others as needed in order to assist clients with service needs and to attain the highest level of independent functioning. 9. Forms working relationships with service providers and acts as the contact and resolves issues related to the provision of services as described in the client's ISP in order to maintain a single point of accountability for all Case Managed clients. 10. Links clients with appropriate agencies and organizations to meet client's needs identified through the ISP process and ensures that necessary services are provided in the least restrictive environment. 11. Advocates for client's rights with all community providers, agencies, families, court systems, employers, landlords and significant others in order to ensure that client's rights are recognized and respected. 12. Attends Case Management Staff Meetings and relevant training sessions, seminars, conferences and academic courses in order to maintain and improve current knowledge of community treatment of individuals with long-term, serious mental illness. 13. Attends ongoing and regular supervision meetings, clinical reviews, staff meetings to ensure high quality of service delivery to clients. 14. Provides life management supports as needed such as assisting clients with placements, finding suitable housing for clients, coordinating visits to prospective residences, and assisting clients with applications for funding (SSI, SSDI, DTA, etc.). May accompany the client to the agency in order to ensure that the application/approval process is completed as soon as possible to facilitate the client's integration into the community. 15. Refers for, assists in the application process, monitors and assures client's receipt of medical insurance entitlements (Medicaid, Medicare) to ensure broadest access to medical care. May accompany the client to assist or monitor the application process. 16. Prepares and maintains up-to-date written record of client's needs, progress notes, narrative notes, statistical reports, data requests, reports of Team Meetings, correspondence and other data so as to meet pertinent regulatory or accreditation standards. 17. Assures client access to appointments with medical and mental health providers. Ensures or coordinates on-going services to provide the best possible care. May attend client visits as necessary. 18. Provides assistance to clients in the management of funds in accordance with DMH regulatory and Area policies. 19. Participates in the Quality Assurance and Utilization Review processes for Case Management in order to maintain professional standards of client care within the Case Management program. 20. Participates in Area Quality Improvement activities. 21. Provides and arranges transportation for clients when necessary to programs and/or appointments including community requests for use of DMH vehicles and Medicaid funded transportation in order to reduce barriers to client's receipt of services. 22. Performs all other duties as required. Preferred Qualifications: The DMH Western Mass Area promotes services that are clinically appropriate, least restrictive and delivered close to home. Services are designed to be strength-based, recovery-oriented and culturally/linguistically competent. Given the population served, bilingual or multilingual fluency is desirable. Strong computer skills are needed. Pre-Offer Process: * A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit * Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website. For questions, please contact Human Resources at 413-###-####. Qualifications First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS: REQUIRED WORK EXPERIENCE: At least three years of full-time, or equivalent part-time, professional experience in human services work or social work. Based on assignment, one year of professional work experience must have been in one of the following specialty areas. Refer to the individual position description for specialized work experience required. - Mental Health Case Manager and Forensic Transition Team Coordinator assignments only: The year of professional work experience must have included the clinical care and treatment of psychiatric or emotionally disturbed individuals. - Department of Developmental Services assignments only: The year of professional work experience must have involved working with individuals with intellectual or other developmental disabilities. SUBSTITUTIONS: - A Bachelor's or higher degree in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, or physical education may be substituted for two years of the required experience on the basis of two years of education for one year of experience. - Mental Health Case Manager and Forensic Transition Team Coordinator assignments only: Degree substitutions must be in social work, psychology, sociology, counseling, counseling education, rehabilitation, rehabilitation counseling, human services, education of the physically or emotionally handicapped, education of the multiple handicapped, or education of the learning disabled. - Department of Developmental Services assignments only: - A current and valid Massachusetts license or registration as a physical therapist, speech-language pathologist, occupational therapist, audiologist, registered nurse, dietitian, or social worker may be substituted for two years of the required experience. - A current and valid Massachusetts license or registration as a physical therapy assistant or occupational therapy assistant may be substituted for one year of the required experience. - One year of education equals 30 semester hours. Education toward a degree will be prorated on the basis of the proportion of the requirements actually completed. - No substitutions will be permitted for the required year of professional experience. REQUIRED EDUCATION AND LICENSES: - One of the following is required for Qualified Developmental Services Professional assignments in the Department of Developmental Services only: - A current and valid Massachusetts license or registration as a physical therapist, speech-language pathologist, occupational therapist, audiologist, registered nurse, dietitian, or social worker, OR - A Bachelor's or higher degree in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, or physical education. - Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operator's license or the equivalent from another state. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. Official Title: Human Services Coord (A/B) Primary Location : United States-Massachusetts-Northampton-1 Prince Street Job : Community and Social Services Agency : Department of Mental Health Schedule : Full-time Shift : Day Job Posting : Mar 12, 2019, 10:54:53 AM Number of Openings : 1 Salary : 54,281.24 - 74,138.48 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Joy Connell - 617-###-#### Bargaining Unit: 08-SEIU - Local 509 - Social/Rehabilitation Confidential: No Guides Apply for a Job Apply for a Job for JAWS Users Create a Profile Create a Profile for JAWS Users System RequirementsThe DMH Western Mass Area promotes services that are clinically appropriate, least restrictive and delivered close to home. Services are designed to be strength-based, recovery-oriented and culturally/linguistically competent. Given the population served, bilingual or multilingual fluency is desirable. Strong computer skills are needed., REQUIRED WORK EXPERIENCE: At least three years of full-time, or equivalent part-time, professional experience in human services work or social work. Based on assignment, one year of professional work experience must have been in one of the following specialty areas. Refer to the individual position description for specialized work experience required. - Mental Health Case Manager and Forensic Transition Team Coordinator assignments only: The year of professional work experience must have included the clinical care and treatment of psychiatric or emotionally disturbed individuals. - Department of Developmental Services assignments only: The year of professional work experience must have involved working with individuals with intellectual or other developmental disabilities. SUBSTITUTIONS: - A Bachelor's or higher degree in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, or physical education may be substituted for two years of the required experience on the basis of two years of education for one year of experience. - Mental Health Case Manager and Forensic Transition Team Coordinator assignments only: Degree substitutions must be in social work, psychology, sociology, counseling, counseling education, rehabilitation, rehabilitation counseling, human services, education of the physically or emotionally handicapped, education of the multiple handicapped, or education of the learning disabled. - Department of Developmental Services assignments only: - A current and valid Massachusetts license or registration as a physical therapist, speech-language pathologist, occupational therapist, audiologist, registered nurse, dietitian, or social worker may be substituted for two years of the required experience. - A current and valid Massachusetts license or registration as a physical therapy assistant or occupational therapy assistant may be substituted for one year of the required experience. - One year of education equals 30 semester hours. Education toward a degree will be prorated on the basis of the proportion of the requirements actually completed. - No substitutions will be permitted for the required year of professional experience. REQUIRED EDUCATION AND LICENSES: - One of the following is required for Qualified Developmental Services Professional assignments in the Department of Developmental Services only: - A current and valid Massachusetts license or registration as a physical therapist, speech-language pathologist, occupational therapist, audiologist, registered nurse, dietitian, or social worker, OR - A Bachelor's or higher degree in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, or physical education. - Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operator's license or the equivalent from another state.For questions, please contact Human Resources at 413-###-####.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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